Service en salle en restaurant d’entreprise

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Public concerné

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Pré-requis

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Objectifs de la formation

A l’issue de la formation et en situation professionnelle, le stagiaire sera capable d’ :

• Accueillir un convive au moment du repas.
• Avoir des points de repères sur les bonnes pratiques du service en salle et en self-service.
• Identifier les besoins du convive, dans sa fonction de serveur.

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Objectifs pédagogiques

A l’issue de la formation, le stagiaire devra être en mesure de/d’ :

• Maitriser les techniques de mise en place de différents types de services dans le respect des règles d’hygiène et de qualité.
• Assurer le déroulement de différents services avec professionnalisme.
• Assurer le service des boissons en toutes circonstances (restaurants, banquets, etc.).

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Contenu

• Les conditions d’un bon accueil.
• La définition des différents types de service.
• Les fondamentaux d’un bon service (avant et pendant le service).
• Application concrète sur un service réel ou fictif.
• Débriefing sur le service réalisé : temps d’échange et de mutualisation des bonnes pratiques.
• Les fondamentaux d’un bon relationnel client : détecter des attentes.
• Conseil ciblé sur le choix d’un plat.

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Méthodes pédagogiques

Démonstrative et active.

• Exposé sur un support audiovisuel.
• Travaux en sous-groupes et mises en situation concrètes.

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Intervenants et formateurs

Formateur Métier

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Modalités d'évaluation

Quizz, Questionnaire, QCM

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Modalités de financement

Consultez notre rubrique « Financer sa formation » ou  Contactez-nous pour plus d’informations.

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Modalités d’accueil des personnes en situation de handicap

Nos salles sont équipées d’un accès pour personnes en situation de handicap.

Si la formation nécessite une adaptation à un handicap, merci de nous le préciser.

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Avis sur la formation