Service en salle

Service en salle en restaurant d’entreprise

Les bonnes pratiques pour un service de qualité


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Durée

7 heures


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Dates

En fonction de vos disponibilités


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Lieu

Au sein de votre établissement


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Tarif

560 € HT /personne 1000 € HT : tarif groupe


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Public concerné

Tout personnel pouvant être en contact avec les convives


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Pré-requis

Cette action de formation ne nécessite aucun prérequis.


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Objectifs de la formation

A l’issue de la formation et en situation professionnelle, le stagiaire sera capable d’ :

  • Accueillir un convive au moment du repas.
  • Avoir des points de repères sur les bonnes pratiques du service en salle et en self-service.
  • Identifier les besoins du convive, dans sa fonction de serveur.


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Objectifs pédagogiques

A l’issue de la formation, le stagiaire devra être en mesure de/d’ :

  • Maitriser les techniques de mise en place de différents types de services dans le respect des règles d’hygiène et de qualité.
  • Assurer le déroulement de différents services avec professionnalisme.
  • Assurer le service des boissons en toutes circonstances (restaurants, banquets, etc.).


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Contenu

  • Les conditions d’un bon accueil.
  • La définition des différents types de service.
  • Les fondamentaux d’un bon service (avant et pendant le service).
  • Application concrète sur un service réel ou fictif.
  • Débriefing sur le service réalisé : temps d’échange et de mutualisation des bonnes pratiques.
  • Les fondamentaux d’un bon relationnel client : détecter des attentes.
  • Conseil ciblé sur le choix d’un plat.


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Méthodes pédagogiques

Démonstrative et active.

  • Exposé sur un support audiovisuel.
  • Travaux en sous-groupes et mises en situation concrètes.


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Intervenants et formateurs

Formateur Métier


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Modalités d'évaluation

Quizz, Questionnaire, QCM


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Modalités de financement

Consultez notre rubrique « Financer sa formation » ou  Contactez-nous pour plus d’informations.


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Modalités d’accueil des personnes en situation de handicap

Nos salles sont équipées d’un accès pour personnes en situation de handicap.

Si la formation nécessite une adaptation à un handicap, merci de nous le préciser.


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